Navigating the bustling world of pizza and fast-casual restaurant ownership, you’re familiar with the heat of the kitchen and the pressure of the front line. But some pressures, like unpredictable costs and unreliable equipment, should never be part of your recipe for success. In light of recent revelations about Big Box POS handling of hardware costs and technical support, it’s crucial to stir the pot on these issues.

A Stale Situation with Hardware Costs

Many restaurant owners are drawn to Big Box POS due to the enticing option of not paying upfront for hardware. However, this seemingly sweet deal quickly sours as Big Box POS takes a percentage of your gross sales until this hardware is paid off. It’s a model that can significantly dilute your earnings until your hardware is paid off. Imagine, in your busiest season, a daily slice of your profits is diverted not into investments or improvements but into settling a hardware bill that looms over you.

The Technical Glitches that Grill Your Patience

Equally grating are the issues many users encounter with Big Box POS’s hardware, particularly printers misfiring—or not firing at all. These aren’t just minor hiccups; they’re the kind of operational nightmares that can derail a dinner rush or confuse a kitchen during peak hours. When your printers go down, your employees get frustrated and your customers get an err of disorganization from the kitchen that can often lead to them leaving with a bad taste in their mouth.

The lesson here is that hardware is only as good as the software that runs it. While these printers are meant to streamline your operations, their reliability falls short when paired with a suboptimal POS. What’s more, resolving these issues is often a marathon of patience, battling long wait times and less-than-helpful customer support.

Adora POS is hardware agnostic, meaning that you can use the machines you already own or start fresh with new equipment, the choice is yours. On the off chance that you encounter a technical glitch, Adora POS stands out with responsive, efficient customer service. With average wait times of just over one minute and a 90% resolution rate on the first call, our U.S.-based support teams are seasoned in the restaurant industry, and ready to help you troubleshoot quickly and effectively, minimizing downtime and frustration.

Non-Negotiable Processing Fees

As a restaurant owner, you wear many hats – from quality control and customer satisfaction to financial planning. The last thing you need is another unforeseen expense, especially one you have little to no control over. Yet, many establishments find themselves in this exact predicament, thanks to (insert Big Box POS Name) new ‘card present’ policy that charges an average 2.89% processing fee + .15 cents per transaction. ‘Card not present’ is an astounding 3.7% + .15 cents per transaction. This price-gouging has sent shockwaves across the industry, with many restaurateurs voicing their concerns and have sent them searching for credit card agnostic solutions, namely Adora POS. 

The Adora Advantage: Hardware with No Hidden Clauses

Switching gears to Adora POS, you’ll find our philosophy is grounded in clarity, reliability, and control—values that ensure you never feel like you’re jeopardizing your business’s stability. Adora POS offers straightforward terms on hardware with no hidden clauses that eat into your profits. We provide robust, reliable equipment designed to withstand the rigors of the busiest eateries, ensuring your service remains fast and smooth.

Choosing Adora is Choosing Clarity

Big Box POS: Has a one-size-fits-all model. 

Adora POS: Realizes that one size does not fit all and builds its solution around pizza, which is the heart of the fast-casual dining experience.

Big Box POS: Has a seemingly low cost of entry but then is chock full of hidden fees, and exaggerated “transaction fees” which skim from your hard-earned profits. 

Adora POS: Has absolute transparency with pricing, with no hidden costs, no skimming from transaction fees, and full delivery on what you sign up for.

Big Box POS: Forces you to use its own hardware and charges a premium for it with no consideration of any hardware you already own free and clear.

Adora POS: Is hardware agnostic, if you like the equipment you have, we will integrate with it, and if you want fresh machines, we will provide them for you with clear pricing.

The Straw That Breaks The Camel’s Back… 

The biggest of the Big Box POS companies does not have a dedicated driver app, making your only delivery options either to send your drivers out blind and hope for the best, or resort to third-party delivery like DoorDash and GrubHub. Adora POS has developed one of the most advanced dedicated driver apps on the market. It is fully equipped with Driver Tracking, and Google/Apple Maps integration and has Customizable Delivery Zones allowing you to efficiently prioritize your orders and always know where your drivers are at any given moment. Adora also has a full third-party integration suite allowing you to sell your products on apps like DoorDash and GrubHub.

Empowerment Through Technology

With Adora, you’re not just choosing a point-of-sale system; you’re opting for a partnership that values your autonomy and aids in your success. Our platform offers powerful tools like Forecast Scheduling, Inventory Management, Google Maps integrated Delivery Driver app, Online Ordering, and even advanced marketing and promotional features as well as many others. These features are not just add-ons but integral components that enhance your connection with customers and streamline your operations and grow your business.

In an industry where every detail counts, don’t let hidden fees and unreliable service nibble away at your hard-earned profits. Choose Adora POS—a system that respects your independence and supports your growth.

We invite all restaurateurs to explore how Adora can offer a fresh, empowering perspective to their business operations. Remember, it’s your restaurant, your rules.

Adora POS: Because the best restaurants are built on reliability, not surprises.