Picture this. Its 4pm on a rainy Saturday afternoon. College football is in full swing and you know people are going to be hungry for the 6pm kickoff. Your dining room is already full of patrons grabbing slices and all your delivery drivers are gearing up for a night of action.

Online Order Entry is Working

Tickets are flooding in. They’re mostly delivery with a few pickups here and there. Your phones aren’t ringing because you’ve implemented AI Voice Order Entry technology, allowing your FOH employees to focus on face-to-face interactions with in-person guests. 

The KDS is Running on All Cylinders

Every time someone orders online, through the AI phone ordering system, or in-person the ticket appears on a screen, prioritized accurately with all specifications clear and visible for each item on every ticket. Your BOH employees are busy, but they’re not in the weeds because they know what they need to be focusing on, and they know exactly what’s coming down the pipe next.

Then All of A Sudden…

There’s a thunderclap; the lights flicker and then come back on. Screens shut off and reboot. Guests look around confused but don’t think much of it and quickly resume what they were doing. The problem is, the power reset has thrown a wrench in the flow of operations. The kitchen doesn’t know what orders are next after the ones they’re working on. One of the ordering kiosks didn’t reboot correctly and you realize that you have to do the thing that everyone always dreads and avoids doing. 

You Need to Call Support

After one minute of waiting on hold (the average wait time for support calls at Adora) you’re connected to a U.S based customer support specialist. You give them your name, business name, and store location. They work a little support magic on there end and ding! Just like that, systems have been reset. Upcoming orders are back up on the KDS screen just as they were before the power flicker. All systems are a go, and all in less than 5 minutes. 

Just Like That, Things Are Back on Track

No hassle of long wait times for support, no crackly phone connections, or other frustrations of overseas support. What could have been a wrench in the gears was diminished to a simple hurdle. You have a lot on your plate running a pizzeria. Adora was built for pizza. We know the intricacies of the industry and have tailored solutions to the unique challenges of the industry that other POS companies don’t take the time to address. When you choose Adora, you’re not just choosing a program to take orders. You’re choosing a partner to help you grow your business and enhance your operations. 

Tired of Hypotheticals?

Book a demo with one of our specialists today and learn how Adora can help you take your pizzeria to the next level.