Adora POS vs. Revel:
A Competitive Comparison
🕐 5 Minute Read
Adora POS vs. Revel: A Competitive Comparison
Software for Restaurants
Choosing the right POS system is a game-changer for pizzerias and quick-serve restaurants. Adora POS and Revel have long been prominent options, but recent developments have shifted the landscape. Revel, acquired by Shift4, is now slated to be sunsetted, with all customers being migrated to SkyTab POS. This major transition highlights the need for stability and industry-focused innovation. In contrast, Adora POS emerges as the more effective, flexible, and pizzeria-optimized choice for independent shops and multi-location chains. Here’s a breakdown of how these two systems compare based on third-party research and analysis.
1. Platform Flexibility & Hardware Options
Adora POS
Payment Flexibility
Fully cloud-based and hardware-agnostic, works on any device or browser.
Fees
Hardware-agnostic, offering complete freedom to select compatible devices for cost efficiency.
Ease of Payment
Customizable and intuitive interface; designed to streamline training and reduce clicks.
HungerRush
Payment Flexibility
Hybrid system with some cloud-based modules but requires proprietary hardware.
Fees
Requires proprietary hardware, limiting device flexibility and increasing initial setup costs.
Ease of Payment
Less intuitive user interface; reports suggest it can be challenging to navigate for new users.
Feature
Adora POS
Revel
Platform
Fully cloud-based, accessible on any device or browser.
iPad-based POS system, requiring Apple hardware.
Hardware
Hardware-agnostic, so you can choose the devices that work best for you.
Locked to Apple’s iOS and iPads, limiting device flexibility and increasing potential costs.
User-Interface
Customizable, easy-to-use interface that reduces clicks and simplifies training.
User-friendly but standardized iOS interface; less customizable and flexibility can be limited.
Adora’s flexible, device-agnostic platform means operators aren’t tied to a single hardware brand, giving businesses greater control over costs and operations. In contrast, Revel’s iPad requirement may be limiting, especially for pizzerias looking to minimize expenses.
2. Delivery, Curbside, and In-Store Experience
Adora POS
Delivery Management
Native driver app with two-click driver assignment through dispatch, Google Maps integration for optimized routes.
Curbside Pick-Up
Offers curbside texting directly from the POS, making pick-up seamless for customers.
Self-Ordering Kiosks
Integrated, configurable kiosks to simplify customer ordering.
HungerRush
Delivery Management
Strong delivery and driver management, but lacks the streamlined in-app assignment capabilities.
Curbside Pick-Up
Optional curbside texting feature available only for businesses with 10+ locations.
Self-Ordering Kiosks
Standard kiosks available but require additional setup and hardware.
Feature
Adora POS
Revel
Delivery Management
Native driver app with two-click driver assignment, integrated with Google Maps.
Supports delivery management but lacks built-in driver tracking and assignment functions.
Curbside Pick-Up
Text alerts from customers enable seamless curbside monitoring and pickup from within the POS.
Primarily designed for drive-thru operations, which may be less useful for pizzerias.
Self-Ordering Kiosks
Fully integrated, customizable self-ordering kiosks for improved customer ordering experience.
Standard self-service kiosks and customer-facing displays; not tailored for a pizzeria setting.
Adora’s native delivery app and efficient curbside texting offer a smooth experience for pizza operations focused on delivery and pick-up, where efficiency is key. Revel’s drive-thru solutions are helpful for larger QSRs but may not meet the needs of pizzerias who focus on delivery and in-store pick-up.
3. Payment Processing Options and Costs
Adora POS
Payment Flexibility
Supports multiple payment processors, allowing cost-effective choices.
Fees
Transparent, flexible fee structure with competitive pricing options.
Ease of Payment
EMV-enabled, PCI-compliant with options for split checks, item-based payments, and QR code payments.
HungerRush
Payment Flexibility
Requires use of HungerRush’s own payment processing (WorldPay), with higher transaction fees.
Fees
Higher processing rates (2.79% – 3.50% + $0.15 per transaction) are required.
Ease of Payment
Basic payment flexibility but lacks the freedom to choose alternate payment providers.
Feature
Adora POS
Revel
Payment Flexibility
Supports multiple payment processors, letting you choose the most cost-effective option.
Requires use of Revel Advantage payment processing, with a three-year contract commitment.
Fees
Highly customizable payment structure, offering potential cost savings.
High monthly costs and commitment to one processor can be restrictive and expensive.
Ease of Payment
EMV-enabled, PCI-compliant with options for splitting checks, item-based payments, and QR code payments.
Similar payment flexibility but with fewer options for processor selection and contract flexibility.
Unlike Revel, which locks users into a three-year Revel Advantage payment processing plan, Adora offers the flexibility to choose from multiple payment providers. This can mean substantial cost savings, allowing pizzerias to avoid restrictive long-term commitments that don’t scale with business changes.
4. Marketing Tools and Customer Engagement
Adora POS
Text & Email Marketing
Built-in through Adora Cloud, offering customizable text and email marketing, plus survey creation.
Customer Feedback
Easily create and distribute surveys to gain insights and improve offerings.
Location-Based Offers
Send targeted, location-based digital offers to attract nearby customers.
HungerRush
Text & Email Marketing
Offers loyalty programs and marketing features but often requires add-ons and third-party integrations.
Customer Feedback
Customer feedback tools are available but are not directly integrated.
Location-Based Offers
Similar capabilities available but require more complex configuration.
Feature
Adora POS
Revel
Text & Email Marketing
Built-in with Adora Cloud, enabling automated text and email marketing, survey creation, and digital coupons.
Standard integrations for marketing, often requires third-party solutions for specialized campaigns.
Customer Feedback
Survey creation tools help gather direct customer insights to improve offerings and loyalty.
Basic customer engagement features; does not include built-in survey tools for customer feedback.
Location-Based Offers
Send location-based offers through Adora Cloud, increasing engagement and foot traffic.
Limited direct-to-consumer marketing tools without third-party integrations.
Adora Cloud’s built-in marketing features bring text and email marketing directly to the platform, which makes customer engagement more accessible and affordable. Revel’s approach generally requires more external integrations, adding complexity and potential costs.
5. Inventory & Employee Management
Adora POS
Inventory Tracking
Comprehensive inventory management with real-time tracking of stock levels and reorder alerts.
Scheduling
Advanced Forecast Scheduling helps predict staffing needs and control labor costs based on data analytics.
Employee Management
Includes tip pooling, time tracking, and customizable scheduling to optimize labor and increase efficiency.
HungerRush
Inventory Tracking
Strong inventory management tools, though the user interface may add to complexity.
Scheduling
Standard employee scheduling available, but lacks the predictive scheduling efficiency of Adora.
Employee Management
Offers solid employee management features, though geared more toward larger chains.
Feature
Adora POS
Revel
Inventory Tracking
Integrated inventory tools help track stock levels and manage reorder points for efficient inventory control.
Robust inventory tracking but may require additional configuration for pizza-specific needs.
Scheduling
Forecast Scheduling tool uses data-driven predictions for precise workforce planning and labor cost control.
Basic employee scheduling features, though labor forecasting is not optimized for a pizzeria setup.
Employee Management
Includes tip pooling, employee scheduling, and labor tracking to improve efficiency and cost control.
Employee management features exist but may lack the depth needed for multi-location pizzeria operations.
Adora’s comprehensive suite of features gives pizzerias accurate, data-driven insights to improve efficiency and save costs. Revel’s tools, though capable, are not as fine-tuned to optimize for the unique demands of pizza kitchens.
6. Pricing Structure and Affordability
Adora POS
Starting Cost
Packages start at $69/month, offering scalable options for growth.
Customizability
Highly customizable and scalable options for all business sizes, from single-location shops to enterprise chains.
Payment Freedom
Allows the choice of hardware and processors, enabling better control over costs.
HungerRush
Starting Cost
Subscription-based pricing, starting from $100 to $300 per terminal depending on features and setup.
Customizability
Generally suited for larger operations with complex needs; pricing may be prohibitive for smaller shops.
Payment Freedom
Requires proprietary hardware and payment processing, adding to overall costs.
Feature
Adora POS
Revel
Starting Cost
Core POS starts at $69/month with flexible scaling for larger franchises.
Starts at $99/month per terminal, with additional installation fees.
Customizability
Offers packages tailored to various business sizes, from small shops to large franchises.
Fixed high-cost packages may be cost-prohibitive for smaller operations with fewer needs.
Payment Freedom
Choose your own hardware or payment processors to keep costs manageable.
Locked to Apple hardware and proprietary payment processors, limiting cost control and options.
With Adora, pizzerias benefit from competitive pricing, starting at just $69/month and scaling up based on needs. Revel’s higher monthly costs and proprietary requirements make it a steeper investment that may not suit smaller, independent pizzerias.
7. Customer Support and Reliability
Adora POS
U.S.-based, 24/7 support and cloud-based remote management for fast, reliable service.
Full cloud integration with remote troubleshooting and management.
HungerRush
Strong support options, although additional fees may apply depending on the level of support required.
Hybrid system; requires proprietary hardware for full functionality.
Feature
Adora POS
Revel
Support
24/7 U.S.-based customer support and remote management for fast assistance.
24/7 support included, but with limited flexibility in remote assistance options.
Reliability
Cloud-based with easy remote management, accessible on any browser or device.
Hybrid POS that works offline with iPad systems but is Apple-hardware dependent.
Adora POS
Contract Terms
Flexible length of contract terms for CC Fees, SaaS Fees, and Hardware Fees. Renewal is proposed 3 months before EOC.
Exiting Contract
No projected CC fees. Flexible SaaS fees. Hardware fees must be paid in a breach of contract scenario.
HungerRush
Contract Terms
Mandatory 3-year contract terms that renew every 2 years, designed to make it difficult to ever switch providers.
Exiting Contract
Requires exiting restaurant to pay projected CC fees, SaaS fees, and Hardware fees for the remainder of the contract.
Final Comparison: Why Adora POS Is the Best Choice for Pizzerias
While Revel POS once offered a robust suite of features for large QSRs and multi-chain franchises, its impending sunset and migration to SkyTab underscore uncertainties in its long-term viability. Adora POS, on the other hand, delivers a tailored experience for pizzerias, featuring flexible payment processing, built-in marketing tools, advanced employee scheduling, and a highly adaptable, cloud-based platform. For pizzerias looking to optimize costs, streamline operations, and enhance customer engagement, Adora POS stands out as the clear and dependable choice for long-term success.
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